Welcome to FITTEZY. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how FITTEZY, a fitness and wellness brand operated by Health Point (Proprietorship) ("FITTEZY", "we", "our", or "us"), collects, uses, stores, shares, and safeguards your personal information when you visit fittezy.com, book a demo session, contact our team, or use any of our fitness, nutrition, wellness, and coaching services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
FITTEZY is a fitness and wellness brand operated by Health Point (Proprietorship), providing professional health and fitness services including but not limited to:
- Online 1-on-1 Personal Training
- Online Yoga Coaching
- Personalized Fitness & Nutrition Plans
- Online Body Transformation Programs
- Live Coaching Sessions
- Progress Tracking
- Nutrition Consultation
- Fitness Assessments
- Ongoing Coaching Support
Our mission is simple:
2. Information We Collect
We collect only the information necessary to provide safe, personalized, and effective coaching.
2.1 Information You Provide
We may collect information when you:
- Book a free demo session.
- Contact FITTEZY to start a coaching plan.
- Complete an enquiry or assessment form.
- Communicate with our team through phone calls, email, WhatsApp, or other communication channels.
- Enrol in any FITTEZY service.
- Participate in coaching sessions, progress check-ins, nutrition consultations, or other related services.
This information may include:
- Full Name
- Email Address
- Phone Number
- Country of Residence
- Time Zone
- Preferred Training Schedule
- Preferred Communication Method
2.2 Health & Fitness Information
To provide personalized coaching, we may collect information such as:
- Age
- Gender
- Height
- Weight
- Fitness Goals
- Activity Level
- Exercise Experience
- Medical Conditions voluntarily disclosed by you
- Injuries or Physical Limitations
- Dietary Preferences
- Food Restrictions
- Lifestyle Habits
- Sleep Patterns
- Water Intake
- Daily Routine
- Occupation (where relevant to coaching)
- Stress Levels
- Other information you voluntarily provide to help us design an appropriate fitness or nutrition plan.
Providing this information is voluntary; however, some information may be necessary for us to safely deliver our services.
2.3 Progress Tracking Information
During your coaching journey, we may collect:
- Progress Photos
- Body Measurements
- Weight Updates
- Workout Logs
- Nutrition Logs
- Weekly Check-ins
- Session Feedback
- Coaching Notes
- Transformation Progress
Progress photos and measurements are used to monitor your coaching journey.
Any use of transformation photos, videos, testimonials, or success stories for promotional or marketing purposes will only occur with your separate consent.
2.4 Communication Information
We may retain records of communications between you and FITTEZY, including:
- Emails
- WhatsApp Messages
- Phone Calls
- Video Consultation Notes
- Customer Support Requests
- Coaching Discussions
These records help us deliver consistent coaching and improve customer support.
2.5 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Sources
- Cookie Information
- Website Analytics Data
2.6 Payment Information
Payments may be processed through trusted third-party payment providers.
FITTEZY does not store your complete debit card, credit card, or banking credentials.
Payment providers process transactions according to their own privacy and security standards.
2.7 Information from Third Parties
Where permitted by law, we may receive limited information from trusted third-party services used to operate our business, such as scheduling platforms, payment providers, analytics providers, communication platforms, or referral partners.
3. How We Use Your Information
We use your information only for legitimate business purposes related to providing our services.
Delivering Our Services
- Scheduling demo sessions
- Creating coaching plans
- Assigning trainers, nutritionists, and senior coaches
- Delivering live sessions
- Managing your coaching experience
Personalizing Your Experience
Your information allows us to:
- Design personalized workout plans
- Create customized nutrition plans
- Monitor progress
- Adjust recommendations
- Improve coaching outcomes
Communication
We may contact you through:
- Phone Calls
- SMS (where applicable)
- Other communication platforms
This communication may include:
- Appointment confirmations
- Coaching reminders
- Progress follow-ups
- Service updates
- Support responses
- Renewal reminders
Payments & Administration
We use your information to:
- Confirm payments
- Generate invoices
- Maintain coaching records
- Respond to account enquiries
Website Improvement
Information may also be used to:
- Improve website performance
- Understand user behaviour
- Enhance customer experience
- Develop new services and features
Marketing
With your consent or where permitted by applicable law, we may send:
- Fitness Tips
- Educational Content
- Promotions
- Service Announcements
- New Program Updates
You may opt out of promotional communications at any time.
Legal & Security
We may process information to:
- Prevent fraud
- Detect misuse
- Protect our business
- Comply with legal obligations
- Enforce our agreements
5. Health Information & Professional Advice
FITTEZY provides personalized coaching based on the information you voluntarily provide.
You agree to provide accurate, complete, and up-to-date health and lifestyle information that may affect your coaching plan.
Our recommendations are intended to support your fitness and wellness goals. They are not a substitute for professional medical diagnosis, treatment, or emergency healthcare.
If you have a medical condition, injury, or other health concern, we encourage you to consult a qualified healthcare professional before beginning or modifying any exercise or nutrition program.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver our services
- Maintain coaching records
- Respond to customer enquiries
- Comply with legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and our internal practices.
7. Cookies & Analytics
FITTEZY may use cookies and similar technologies to improve your experience.
These technologies may help us:
- Remember user preferences
- Improve website performance
- Understand visitor behaviour
- Maintain website security
- Measure marketing effectiveness
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of some features.
8. Data Security
Protecting your information is important to us.
FITTEZY implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Examples include:
- Access controls
- Password-protected systems
- Secure infrastructure
- Staff access restrictions
- Internal confidentiality practices
- Regular monitoring of our systems
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities where permitted by law.
- Opt out of promotional communications.
Certain information may be retained where required to comply with legal, regulatory, tax, accounting, or contractual obligations.
Privacy requests may be submitted using the contact details provided at the end of this Privacy Policy.
10. International Users
FITTEZY serves clients in multiple countries.
If you access our services from outside India, you acknowledge that your information may be collected, processed, stored, or transferred to jurisdictions where FITTEZY or its trusted service providers operate, subject to appropriate safeguards and applicable laws.
11. Children's Privacy
FITTEZY's services are primarily intended for individuals aged 18 years or older.
Where coaching is provided to a minor, participation must be arranged and supervised by a parent or legal guardian, who is responsible for providing any necessary consent and ensuring the accuracy of the information provided.
12. Third-Party Links & Services
Our website or communications may contain links to third-party websites or services.
FITTEZY is not responsible for the privacy practices, content, or security of third-party platforms. We encourage users to review the privacy policies of any third-party services they choose to use.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technology.
The revised version will be published on our website with an updated "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations, without prejudice to any mandatory consumer protection rights available under the laws of your country of residence where applicable.